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ABOUT OPEN SEAS
EFFICACITY We're Open Seas. A technology consulting firm founded on years of industry experience, strategic vision, and an obsessive commitment to customer service.

Open Seas are specialists in business systems from around the world. As a bridge between customers and suppliers, we aim to find the best technical solutions to meet your business needs. We have the ability to offer software that meets your exact requirements, we offer solutions to best fit your needs.
SIMPLICITY No call centres or telephone mazes. Just simple direct access to people who can actually help you. Our network of suppliers and resellers, backed up by our own team of experts and experience, will help to keep your systems up and running.

With 25 years experience, we ensure your software is valuable to your business
- helping improve performance, efficiency, quality, and of course profitability.
CONTACT US
  • Open Seas (UK) Ltd The Old School House, The Causeway, East Hanney Oxfordshire OX12 0JN United Kingdom
  • +44 (0)1235 537391 or USA (650) 900 4607
  • +44 (0)1235 535168
  • info@openseas.co.uk or support@openseas.co.uk
News

SureSync v8.0.19 released

17 Jul 2017
SureSync v8.0.19 released

 

File Locking  
  • When using the alternate locking method, it was possible for a file rename to produce a loop and not be processed corrected. This has been fixed in 8.0.19.


File Synchronisation 
  • If running a Trial Run on a Job, it was possible to receive System.NullReferenceException and System.InvalidOperationException errors when a backup root thinning operation interfered with normal processing. This has been fixed in 8.0.19.
  • Corrections and optimizations have been made to the process of automatically purging job log records from the database. This has been fixed in 8.0.19.
  • A "System.IndexOutOfRange” error could occur which would cancel a Real-Time Monitor or Schedule. This would occur because of a bad retry record. This has been fixed in 8.0.19.
  • If a large number of open file retries were queued, it was possible for Change Journal event processing to slow down which would cause change events to not be immediately recognized. This has been fixed in 8.0.19.
  • FTP controls have been updated to the latest version. This has been fixed in 8.0.19.

Status Web 
  • Corrections have been made to Status Web to address page loads where an icon might be missing. This has been fixed in 8.0.19.
  • Status Web has been significantly enhanced to include a new login panel, the ability to view Log records and the ability to process alerts. To view logs and process alerts, the web server running Status Web must be able to access the SureSync SQL server. This has been fixed in 8.0.19.
 
SQL Protection 
  • The "Reschedule Point” option was missing from SQL Protection Schedules. This has been fixed in 8.0.19.

SyncLockStatus 
  • In rare instances, when SyncLockStatus is launched automatically after a reboot, it was possible to receive a ‘System.Reflection.TargetInvocationException: An exception occurred during the operation, making the results invalid.’ error. This has been fixed in 8.0.19.

User Interface
  • In the SureSync Desktop, when creating a new Rule for a Job under a Real-Time Monitor, the newly created Rule would show under the Jobs node but not directly under the Real-Time Monitor until the Desktop was launched again. This has been fixed in 8.0.19.
  • Corrections have been made to Enterprise Status handling multiple Schedulers with the same database open. In this scenario, each Job/Schedule/Monitor will list each Scheduler and you will be prompted to select which should execute the item. This has been fixed in 8.0.19.
  • It was possible to receive an "Unrecognized GUID format” error upon launching the SureSync Desktop if bad data was entered into the connection details for a server. Additional validation has been added to the SureSync Desktop to prevent the issue. This has been fixed in 8.0.19.

 

Download the new version here

Miracle Service 9 Released along with new web portals

21 Jun 2017
  Certificate Retrieval System  
Release Announcement
 

We're pleased to announce the NEW Customer Self-Service Portal is now available.

Built using the latest mobile technology, this add-on is available for Miracle Service (SQL) and forms the development platform for all our upcoming portal releases. More coming this year!

 

Features of Customer Self-Service Portal

Responsive Design: Portal looks great on any size screen! Automatically adjusts for phones, tablet and computer screens so your customers get the best viewing experience.

Customizable Homepage, Shortcut Menus and Color Themes: Personalize with your company's branding and preferences. Homepage example screen shot.

Shopping Cart Style: Customers add their requested parts and supplies to their shopping cart when creating a Sales Order. Sales Order example screen shot.

Your Customers Can...Create new service requests ~ Order parts and supplies ~ View open tickets and service history ~ Update meter readings ~ View and print their certificates and forms. (Each of these options can be turned on/off by you).
Job List example
| eForms example | Meter Update example

PRICING

For Upgrading from a Previous Customer Portal: Installation will be provided free of charge. Licensing is US$85/month (or equivalent for annual plans) which will replace your current support and licensing plan. (*Note: No change from 2016 pricing).

New Orders: US$995 for installation and US$85/month for the licensing/support (one fee includes access for all your customers).

Request an Order Form for your consideration.
We'll review your current plan, calculate any changes if applicable and send you a quote.

Read MoreReady to Go? Request Installation.
You'll be able to personalize your Customer Portal before going LIVE.

QUESTIONS? Give us a call or drop us an email and we would be happy to answer them.

- Thank you from the Miracle Service Team

Miracle Service 9 to be Released

14 Jun 2017

 

Miracle Service - Simplified Service Management

 

 

 

 

 

 

ServiceNavigator - Growing your service business doesn't need to be complicated.

 

COMING SOON: New Customer Portal

In This Issue

New Release

-  

Version 9 SQL
Now Available

Available June 19th, 2017:

-  

New Customer Portal

Product Updates

Miracle Service - v9.0.0.0

Web Portals:

-  

Technician - v8.5.2.0

-  

Wireless - v7.8.5.2.0

-  

Customer - v8.0.0.3

-  

CRM - v8.5.2.0 SQL

Request Upgrade Here

Training Schedule

New Webinars Now Posted

Free and Unlimited to customers with a monthly or annual technical support Membership Plan.

Sign up for a class!
Click here

 

Available June 19th: New Customer Portal

The brand new Customer Portal will be available June 19, 2017

  • Responsive Design: Portal looks great on any size screen!
  • Customizable Homepage, Menus and Color Themes: Personalize with your company's branding and preferences.
  • Shopping Cart Style: Customers add their requested parts and supplies to their shopping cart when creating a Sales Order.

Watch for the release announcement on Monday!

RELEASE ANNOUNCEMENT: Version 8.5.2.0

Version 9 (SQL) Now Available

Version 9.0.0.0 is available as a FREE UPGRADE to all customers with the SQL version of Miracle Service and who have a current monthly or annual membership plan. Highlights (includes v8.5.2.0 through v9.0.0.0) include...

  • NEW Added the ability to define a list price on serialized items to be used on Sales Orders when the items are not in stock: Helpful when quoting from Miracle Service or CRM.
  • NEW Default Mileage: You can now store a default mileage to the Customer's location on their record so it doesn't have to be added each time by the technician.
  • NEW Meter Reading event: Added a new Event Manager alert to notify users when a meter reading is required. The alert can be set to activate when a piece of equipment is selected on a Sales Invoice, Sales Order or Service Task.
  • NEW Added the ability to import weight kits: Now when you renew your NIST certificates each year, you can reimport the list of kits with their new expiry dates.
  • NEW Sales Order template with Inventory Kit Details: See the full item list when adding an inventory kit using this template.
  • CRM: Improved performance of CRM built-in Reports

See full Release Notes here.

 

 

SureSync v8.0.17 released

3 May 2017
SureSync v8.0.17 released

File Synchronisation
  • A "System.Data.DeletedRowInaccessibleException: Deleted row information cannot be accessed through the row” error could occur on Job start up when a configuration change was published to a remote agent and more than one connection configuration was deleted for a machine in the update. This has been fixed in 8.0.17.
  • If a Job was configured to skip system and hidden files using the new option on the Options tab of a Job (introduced in 7.0.16), it was possible for journal events to be skipped and files to not be processed. A scan would process the files correctly. This has been fixed in 8.0.17.

User Interface
  • SQL Protection jobs can now be executed from Enterprise Status. This has been fixed in 7.0.17.
  • An Enterprise Status button has been added to the Ribbon Bar on the SQL Protection tab. This has been fixed in 8.0.17.
 

Download the new version here

SureSync v8.0.15 released

4 Apr 2017
SureSync v8.0.15 released

File Synchronisation
  • When running a Job with UNC paths, it was possible for the Job to repeatedly perform a license check on each execution when it was not necessary and could cause a slight delay in execution times. This has been fixed in 8.0.15.
  • When running a Job with UNC paths that required a credential on the path, it was possible to receive an invalid "Unable to connect to the UNC share name. Multiple connections to a server or shared resource by the same user, using more than one user name are not allowed” error. This is due to an API issue in the operating system but a circumvention was created to avoid the problem. This has been fixed in 8.0.15.
  • A deadlock could occur when there were simultaneous path drops and reconnects on the same machine. This could cause all new connections to be blocked which would halt processing of files. This has been fixed in 8.0.15.
  • When processing a file with sparse data streams, a "Hash Mismatch” error would occur and the file would not be processed. This has been fixed in 8.0.15.
  • When delta processing completed on a file, it was possible to see a "System.NullReferenceException: Object reference not set to an instance of an object” message in the Application Event Viewer. This has been fixed in 8.0.15.
  • When renaming a file with "allow user access to the source files being copied” enabled, if the new file name did not exist VSS could be dropped for the file. This could result in a file in use message when trying to open the file before synchronisation completed. This has been fixed in 8.0.15.

User Interface
 
  • In the SureSync Desktop, a test connection to a remote Communications Agent was not returning the install status of Remote Differential Compression. This has been fixed in 8.0.15.
  • In the SureSync Desktop, when copying and pasting a Schedule or Real-Time Monitor, the alert profile settings were not retained in the copy. This has been fixed in 8.0.15.

 

Download the new version here

SureSync v8.0.14 released

10 Mar 2017
SureSync v8.0.14 released
File Synchronisation

    • In a Schedule that executes multiple Jobs, it was possible for one Job to complete but not move onto the next step in the Schedule. This occurred when there were no new Change Journal events from the drive, which is unusual, except when accessing an external drive. This has been fixed in 8.0.14.
  • When using SQL Authentication for a SQL database, the correct credential was not always being used by the Scheduler service. This has been fixed in 8.0.14.
  • A System.Data.InvalidConstraintException: ForeignKeyConstraint error could occur that would cancel a Job. This has been fixed in 8.0.14.
Real-Time Monitors

  • A Real-Time Monitor could be cancelled with a "System.NullReferenceException: Object reference not set to an instance of an object” error caused by a bad RulePathsRow record in the database for a Job under the Monitor. This has been fixed in 8.0.14.
Status

  • Enterprise Status and Status Web has been enhanced to allow manually executed items to prompt for a comment line. This can be used for things such as authorisation codes. The comment is stored in the Job Started entry in the log viewer. To enable this support, you must click on a Group Folder and check the "prompt use for a code when manually starting jobs in this folder” option. This has been fixed in 8.0.14.
  • An option has been added to prompt for a comment line on the cancel of an item in Enterprise Status or Status Web. To enable this option, check "Prompt user for a code when manually cancelling jobs in the folder.” on the General tab of the Group Folder. This has been fixed in 8.0.14.
  • Enterprise Status and Status Web has been enhanced to allow manually executed items to prompt for a comment line. This can be used for things such as authorisation codes. The comment is stored in the Job Started entry in the log viewer. To enable this support, you must click on a Group Folder and check the "prompt use for a code when manually starting jobs in this folder” option. This has been fixed in 8.0.14.
  • Corrections were made to the status service related to the display of standalone Jobs in Enterprise Status and Status Web. This has been fixed in 8.0.14.
Status Web

  • In Status Web, changing the sort order or refreshing the page could result in some icons not loading. This has been fixed in 8.0.14.
User Interface

  • In the SureSync Desktop, a change made to the file size filter option would not enable the "Apply” button unless you clicked off to another tab and back or if you check/uncheck another option. This has been fixed in 8.0.14.


Download the new version here