Privacy, PCI DSS and GDPR Statement
Open Seas is committed to protecting your personal and corporate privacy
We do not disclose any personal or company information (name, telephone number(s), email address(es), credit card information, etc.) unless specifically authorised to do so by you or an authorised representative of your organisation with the single exception to pass your enquiry to a local partner to hep with a sales, support or financial request you may submit via this web site, email or phone.
We do not disclose any online communications between you and Open Seas. The single exception to this rule is when specifically required due to legal processes.
We do not disclose any information relating to your activities when accessing the Open Seas web site. This includes, but is not limited to, (1) the dissemination of information contained on the Open Seas web site, (2) data which may be downloaded from or uploaded to the Open Seas' web site.
We use secure technology, privacy protection controls, and restrictions on employee access in order to safeguard your personal information. Employees who violate our privacy policies are subject to disciplinary action, up to and including termination of their employment and legal action.
We will not disclose any information relating to any user identification, passwords, serial numbers, etc. which may be required for the use of any Open Seas product or service to any other party without your express consent. The single exception to this policy is the dissemination of serial numbers, product information and other information required by authorised suppliers and resellers of Open Seas' products.
We may record a "cookie" on your machine when your access our web site. We use this cookie to remember who you are so that you do not need to fill out contact information each time you download or try to contact us. If you prevent the saving of the cookie on your machine we will have to ask these questions more frequently and will not be able to purchase on line.
Cookies may also be used to pass information between different pages of our web site. This may be necessary, for example, to complete a purchase using our web site. Values saved in such cookies would be meaningless to others.
When you give us contact information Open Seas or our suppliers may e-mail you if we discover a critical problem in our software. Unless you object, we will also send e-mail related to our products and services. You can reply to any of these messages to prevent future e-mailings.
We want to use your contact information to provide service, not to be a nuisance.
Open Seas does not hold credit card details in any format, electronic or physical. We accept card payments via a secure virtual terminal operated by a secure third party. We maintain an annual audit for continuing PCI DSS compliance with our credit card merchant account provider.
GDPR - Data Retention, Right to Know, Right to be Forgotten
Open Seas uses three electronic systems to hold customer related information: a CRM for sales and marketing, a Service Management system for support & helpdesk and a financial accounting system. We also make use of paper files. We retain data for seven years from last use as this is the HMRC requirement for financial information. We apply the same principal to the CRM and Service Management system as customers commonly return having lapsed for a number of years. If we have had no contact with a lapsed customer for 7 years then we will automatically purge all records related to them after seven years. If you would like to know what data Open Seas holds regarding you or would like to request we remove your data sooner please contact firstname.lastname@example.org.
GDPR - Data Protection
Reasonable IT and physical security along with related procedures are employed to protect data Open Seas holds both electronically and physically.