Service Management Software is software designed specifically to manage a service operation whether that is a service department within a larger organisation or a specialist service company.
The demands on a service operation are unique and often misunderstood by those who’ve never worked in ‘service’. The work load is a mix of the unpredictable breakdown work balanced with the administration of contractual planned maintenance work. Frequently there can be both helpdesk and workshop elements of the service operation to manage with staff possibly working in more than one area as well. Apart from balancing technician resources there’s stock control, contract administration and accurate billing to be done based on what is and is not included in a customer contract. Overriding all this you must ensure the service operation is profitable which can be a challenge when your aim is to provide a first class customer service.
The Miracle Service Software from Nexent Innovations is a fully featured service management software product designed from the outset to help you organise and manage an effective, efficient and profitable service operation. Here are some of the key areas of service Miracle covers and some of the many service industries it is used in.
Helping field service companies improve their productivity and boost their bottom-line. We are the field service management software of choice for thousands of service providers.