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ABOUT OPEN SEAS
EFFICACITY We're Open Seas. A technology consulting firm founded on years of industry experience, strategic vision, and an obsessive commitment to customer service.

Open Seas are specialists in business systems from around the world. As a bridge between customers and suppliers, we aim to find the best technical solutions to meet your business needs. We have the ability to offer software that meets your exact requirements, we offer solutions to best fit your needs.
SIMPLICITY No call centres or telephone mazes. Just simple direct access to people who can actually help you. Our network of suppliers and resellers, backed up by our own team of experts and experience, will help to keep your systems up and running.

With 25 years experience, we ensure your software is valuable to your business
- helping improve performance, efficiency, quality, and of course profitability.
CONTACT US
  • Open Seas (UK) Ltd The Old School House, The Causeway, East Hanney Oxfordshire OX12 0JN United Kingdom
  • +44 (0)1235 537391 or USA (650) 900 4607
  • +44 (0)1235 535168
  • info@openseas.co.uk or support@openseas.co.uk
News

SureSync v8.0.20 released

23 Aug 2017
SureSync v8.0.20 released

 

File Locking  
  • When using the alternate locking method, it was possible for a file rename to produce a loop and not be processed corrected. This has been fixed in 8.0.19.


File Synchronisation 
  • If running a Trial Run on a Job, it was possible to receive System.NullReferenceException and System.InvalidOperationException errors when a backup root thinning operation interfered with normal processing. This has been fixed in 8.0.19.
  • Corrections and optimizations have been made to the process of automatically purging job log records from the database. This has been fixed in 8.0.19.
  • A "System.IndexOutOfRange” error could occur which would cancel a Real-Time Monitor or Schedule. This would occur because of a bad retry record. This has been fixed in 8.0.19.
  • If a large number of open file retries were queued, it was possible for Change Journal event processing to slow down which would cause change events to not be immediately recognized. This has been fixed in 8.0.19.
  • FTP controls have been updated to the latest version. This has been fixed in 8.0.19.

Status Web 
  • Corrections have been made to Status Web to address page loads where an icon might be missing. This has been fixed in 8.0.19.
  • Status Web has been significantly enhanced to include a new login panel, the ability to view Log records and the ability to process alerts. To view logs and process alerts, the web server running Status Web must be able to access the SureSync SQL server. This has been fixed in 8.0.19.
 
SQL Protection 
  • The "Reschedule Point” option was missing from SQL Protection Schedules. This has been fixed in 8.0.19.

SyncLockStatus 
  • In rare instances, when SyncLockStatus is launched automatically after a reboot, it was possible to receive a ‘System.Reflection.TargetInvocationException: An exception occurred during the operation, making the results invalid.’ error. This has been fixed in 8.0.19.

User Interface
  • In the SureSync Desktop, when creating a new Rule for a Job under a Real-Time Monitor, the newly created Rule would show under the Jobs node but not directly under the Real-Time Monitor until the Desktop was launched again. This has been fixed in 8.0.19.
  • Corrections have been made to Enterprise Status handling multiple Schedulers with the same database open. In this scenario, each Job/Schedule/Monitor will list each Scheduler and you will be prompted to select which should execute the item. This has been fixed in 8.0.19.
  • It was possible to receive an "Unrecognized GUID format” error upon launching the SureSync Desktop if bad data was entered into the connection details for a server. Additional validation has been added to the SureSync Desktop to prevent the issue. This has been fixed in 8.0.19.

 

Download the new version here

SureSync v8.0.20 released

23 Aug 2017
SureSync v8.0.20 released
 

Database   
  • If a SQL Server/Client is defined to use only TLS 1.2, a database create would fail. This could occur by creating a new database with the SureSync Desktop or when performing an upgrade. Changes have been made to the database creation process to support TLS 1.2 only environments. This has been fixed in 8.0.20.

Endpoint   
  • With Endpoint, if you remove a configured server and add another one, the connection would establish but the Jobs would not be started until the Endpoint client was stopped and restarted. This has been fixed in 8.0.20.


File Synchronisation 
  • In rare circumstances where an error occurs while enumerating the contents of a folder, it was possible for the Job to hang in some timing and database state conditions. The same error could happen if deleting an encrypted file if there is no prior file history for the file. this has been fixed in 8.0.20.
  • If you have a very large folder scan (usually one that takes longer than an hour) and that scan is interrupted and restarted, it is possible that some subfolder scans could be discarded. After upgrading to 8.0.20, it is recommended to right click on each Schedule/Monitor and select "Rescan files” to ensure all data has been processed. This has been fixed in 8.0.20.
  • When communication between remote agents were routed through the SureSync machine, a large number of transmissions could be queued which could drive up memory and CPU usage when processing a multi-gigabyte file. This has been fixed in 8.0.20.

User Interface  
  • When running from a Job from a Preview, it was possible to receive an "Unexpected error processing file. System.NullReferenceException: Object reference not set to an instance of an object.” This has been fixed in 8.0.20.
  • When deleting an Outbound Connection, a "System.NullReferenceException: Object reference not set to an instance of an object.” message would occur in the SureSync Desktop. This has been fixed in 8.0.20.
     
 

Download the new version here

SureSync v8.0.19 released

17 Jul 2017
SureSync v8.0.19 released

 

File Locking  
  • When using the alternate locking method, it was possible for a file rename to produce a loop and not be processed corrected. This has been fixed in 8.0.19.


File Synchronisation 
  • If running a Trial Run on a Job, it was possible to receive System.NullReferenceException and System.InvalidOperationException errors when a backup root thinning operation interfered with normal processing. This has been fixed in 8.0.19.
  • Corrections and optimizations have been made to the process of automatically purging job log records from the database. This has been fixed in 8.0.19.
  • A "System.IndexOutOfRange” error could occur which would cancel a Real-Time Monitor or Schedule. This would occur because of a bad retry record. This has been fixed in 8.0.19.
  • If a large number of open file retries were queued, it was possible for Change Journal event processing to slow down which would cause change events to not be immediately recognized. This has been fixed in 8.0.19.
  • FTP controls have been updated to the latest version. This has been fixed in 8.0.19.

Status Web 
  • Corrections have been made to Status Web to address page loads where an icon might be missing. This has been fixed in 8.0.19.
  • Status Web has been significantly enhanced to include a new login panel, the ability to view Log records and the ability to process alerts. To view logs and process alerts, the web server running Status Web must be able to access the SureSync SQL server. This has been fixed in 8.0.19.
 
SQL Protection 
  • The "Reschedule Point” option was missing from SQL Protection Schedules. This has been fixed in 8.0.19.

SyncLockStatus 
  • In rare instances, when SyncLockStatus is launched automatically after a reboot, it was possible to receive a ‘System.Reflection.TargetInvocationException: An exception occurred during the operation, making the results invalid.’ error. This has been fixed in 8.0.19.

User Interface
  • In the SureSync Desktop, when creating a new Rule for a Job under a Real-Time Monitor, the newly created Rule would show under the Jobs node but not directly under the Real-Time Monitor until the Desktop was launched again. This has been fixed in 8.0.19.
  • Corrections have been made to Enterprise Status handling multiple Schedulers with the same database open. In this scenario, each Job/Schedule/Monitor will list each Scheduler and you will be prompted to select which should execute the item. This has been fixed in 8.0.19.
  • It was possible to receive an "Unrecognized GUID format” error upon launching the SureSync Desktop if bad data was entered into the connection details for a server. Additional validation has been added to the SureSync Desktop to prevent the issue. This has been fixed in 8.0.19.

 

Download the new version here

Miracle Service 9 Released along with new web portals

21 Jun 2017
  Certificate Retrieval System  
Release Announcement
 

We're pleased to announce the NEW Customer Self-Service Portal is now available.

Built using the latest mobile technology, this add-on is available for Miracle Service (SQL) and forms the development platform for all our upcoming portal releases. More coming this year!

 

Features of Customer Self-Service Portal

Responsive Design: Portal looks great on any size screen! Automatically adjusts for phones, tablet and computer screens so your customers get the best viewing experience.

Customizable Homepage, Shortcut Menus and Color Themes: Personalize with your company's branding and preferences. Homepage example screen shot.

Shopping Cart Style: Customers add their requested parts and supplies to their shopping cart when creating a Sales Order. Sales Order example screen shot.

Your Customers Can...Create new service requests ~ Order parts and supplies ~ View open tickets and service history ~ Update meter readings ~ View and print their certificates and forms. (Each of these options can be turned on/off by you).
Job List example
| eForms example | Meter Update example

PRICING

For Upgrading from a Previous Customer Portal: Installation will be provided free of charge. Licensing is US$85/month (or equivalent for annual plans) which will replace your current support and licensing plan. (*Note: No change from 2016 pricing).

New Orders: US$995 for installation and US$85/month for the licensing/support (one fee includes access for all your customers).

Request an Order Form for your consideration.
We'll review your current plan, calculate any changes if applicable and send you a quote.

Read MoreReady to Go? Request Installation.
You'll be able to personalize your Customer Portal before going LIVE.

QUESTIONS? Give us a call or drop us an email and we would be happy to answer them.

- Thank you from the Miracle Service Team

Miracle Service 9 to be Released

14 Jun 2017

 

Miracle Service - Simplified Service Management

 

 

 

 

 

 

ServiceNavigator - Growing your service business doesn't need to be complicated.

 

COMING SOON: New Customer Portal

In This Issue

New Release

-  

Version 9 SQL
Now Available

Available June 19th, 2017:

-  

New Customer Portal

Product Updates

Miracle Service - v9.0.0.0

Web Portals:

-  

Technician - v8.5.2.0

-  

Wireless - v7.8.5.2.0

-  

Customer - v8.0.0.3

-  

CRM - v8.5.2.0 SQL

Request Upgrade Here

Training Schedule

New Webinars Now Posted

Free and Unlimited to customers with a monthly or annual technical support Membership Plan.

Sign up for a class!
Click here

 

Available June 19th: New Customer Portal

The brand new Customer Portal will be available June 19, 2017

  • Responsive Design: Portal looks great on any size screen!
  • Customizable Homepage, Menus and Color Themes: Personalize with your company's branding and preferences.
  • Shopping Cart Style: Customers add their requested parts and supplies to their shopping cart when creating a Sales Order.

Watch for the release announcement on Monday!

RELEASE ANNOUNCEMENT: Version 8.5.2.0

Version 9 (SQL) Now Available

Version 9.0.0.0 is available as a FREE UPGRADE to all customers with the SQL version of Miracle Service and who have a current monthly or annual membership plan. Highlights (includes v8.5.2.0 through v9.0.0.0) include...

  • NEW Added the ability to define a list price on serialized items to be used on Sales Orders when the items are not in stock: Helpful when quoting from Miracle Service or CRM.
  • NEW Default Mileage: You can now store a default mileage to the Customer's location on their record so it doesn't have to be added each time by the technician.
  • NEW Meter Reading event: Added a new Event Manager alert to notify users when a meter reading is required. The alert can be set to activate when a piece of equipment is selected on a Sales Invoice, Sales Order or Service Task.
  • NEW Added the ability to import weight kits: Now when you renew your NIST certificates each year, you can reimport the list of kits with their new expiry dates.
  • NEW Sales Order template with Inventory Kit Details: See the full item list when adding an inventory kit using this template.
  • CRM: Improved performance of CRM built-in Reports

See full Release Notes here.

 

 

SureSync v8.0.17 released

3 May 2017
SureSync v8.0.17 released

File Synchronisation
  • A "System.Data.DeletedRowInaccessibleException: Deleted row information cannot be accessed through the row” error could occur on Job start up when a configuration change was published to a remote agent and more than one connection configuration was deleted for a machine in the update. This has been fixed in 8.0.17.
  • If a Job was configured to skip system and hidden files using the new option on the Options tab of a Job (introduced in 7.0.16), it was possible for journal events to be skipped and files to not be processed. A scan would process the files correctly. This has been fixed in 8.0.17.

User Interface
  • SQL Protection jobs can now be executed from Enterprise Status. This has been fixed in 7.0.17.
  • An Enterprise Status button has been added to the Ribbon Bar on the SQL Protection tab. This has been fixed in 8.0.17.
 

Download the new version here