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ABOUT OPEN SEAS
EFFICACITY We're Open Seas. A technology consulting firm founded on years of industry experience, strategic vision, and an obsessive commitment to customer service.

Open Seas are specialists in business systems from around the world. As a bridge between customers and suppliers, we aim to find the best technical solutions to meet your business needs. We have the ability to offer software that meets your exact requirements, we offer solutions to best fit your needs.
SIMPLICITY No call centres or telephone mazes. Just simple direct access to people who can actually help you. Our network of suppliers and resellers, backed up by our own team of experts and experience, will help to keep your systems up and running.

With 25 years experience, we ensure your software is valuable to your business
- helping improve performance, efficiency, quality, and of course profitability.
CONTACT US
  • Open Seas (UK) Ltd The Old School House, The Causeway, East Hanney Oxfordshire OX12 0JN United Kingdom
  • +44 (0)1235 537391 or USA (650) 900 4607
  • +44 (0)1235 535168
  • info@openseas.co.uk or support@openseas.co.uk
News

Miracle Service 9 to be Released

14 Jun 2017

 

Miracle Service - Simplified Service Management

 

 

 

 

 

 

ServiceNavigator - Growing your service business doesn't need to be complicated.

 

COMING SOON: New Customer Portal

In This Issue

New Release

-  

Version 9 SQL
Now Available

Available June 19th, 2017:

-  

New Customer Portal

Product Updates

Miracle Service - v9.0.0.0

Web Portals:

-  

Technician - v8.5.2.0

-  

Wireless - v7.8.5.2.0

-  

Customer - v8.0.0.3

-  

CRM - v8.5.2.0 SQL

Request Upgrade Here

Training Schedule

New Webinars Now Posted

Free and Unlimited to customers with a monthly or annual technical support Membership Plan.

Sign up for a class!
Click here

 

Available June 19th: New Customer Portal

The brand new Customer Portal will be available June 19, 2017

  • Responsive Design: Portal looks great on any size screen!
  • Customizable Homepage, Menus and Color Themes: Personalize with your company's branding and preferences.
  • Shopping Cart Style: Customers add their requested parts and supplies to their shopping cart when creating a Sales Order.

Watch for the release announcement on Monday!

RELEASE ANNOUNCEMENT: Version 8.5.2.0

Version 9 (SQL) Now Available

Version 9.0.0.0 is available as a FREE UPGRADE to all customers with the SQL version of Miracle Service and who have a current monthly or annual membership plan. Highlights (includes v8.5.2.0 through v9.0.0.0) include...

  • NEW Added the ability to define a list price on serialized items to be used on Sales Orders when the items are not in stock: Helpful when quoting from Miracle Service or CRM.
  • NEW Default Mileage: You can now store a default mileage to the Customer's location on their record so it doesn't have to be added each time by the technician.
  • NEW Meter Reading event: Added a new Event Manager alert to notify users when a meter reading is required. The alert can be set to activate when a piece of equipment is selected on a Sales Invoice, Sales Order or Service Task.
  • NEW Added the ability to import weight kits: Now when you renew your NIST certificates each year, you can reimport the list of kits with their new expiry dates.
  • NEW Sales Order template with Inventory Kit Details: See the full item list when adding an inventory kit using this template.
  • CRM: Improved performance of CRM built-in Reports

See full Release Notes here.

 

 

SureSync v8.0.17 released

3 May 2017
SureSync v8.0.17 released

File Synchronisation
  • A "System.Data.DeletedRowInaccessibleException: Deleted row information cannot be accessed through the row” error could occur on Job start up when a configuration change was published to a remote agent and more than one connection configuration was deleted for a machine in the update. This has been fixed in 8.0.17.
  • If a Job was configured to skip system and hidden files using the new option on the Options tab of a Job (introduced in 7.0.16), it was possible for journal events to be skipped and files to not be processed. A scan would process the files correctly. This has been fixed in 8.0.17.

User Interface
  • SQL Protection jobs can now be executed from Enterprise Status. This has been fixed in 7.0.17.
  • An Enterprise Status button has been added to the Ribbon Bar on the SQL Protection tab. This has been fixed in 8.0.17.
 

Download the new version here

SureSync v8.0.15 released

4 Apr 2017
SureSync v8.0.15 released

File Synchronisation
  • When running a Job with UNC paths, it was possible for the Job to repeatedly perform a license check on each execution when it was not necessary and could cause a slight delay in execution times. This has been fixed in 8.0.15.
  • When running a Job with UNC paths that required a credential on the path, it was possible to receive an invalid "Unable to connect to the UNC share name. Multiple connections to a server or shared resource by the same user, using more than one user name are not allowed” error. This is due to an API issue in the operating system but a circumvention was created to avoid the problem. This has been fixed in 8.0.15.
  • A deadlock could occur when there were simultaneous path drops and reconnects on the same machine. This could cause all new connections to be blocked which would halt processing of files. This has been fixed in 8.0.15.
  • When processing a file with sparse data streams, a "Hash Mismatch” error would occur and the file would not be processed. This has been fixed in 8.0.15.
  • When delta processing completed on a file, it was possible to see a "System.NullReferenceException: Object reference not set to an instance of an object” message in the Application Event Viewer. This has been fixed in 8.0.15.
  • When renaming a file with "allow user access to the source files being copied” enabled, if the new file name did not exist VSS could be dropped for the file. This could result in a file in use message when trying to open the file before synchronisation completed. This has been fixed in 8.0.15.

User Interface
 
  • In the SureSync Desktop, a test connection to a remote Communications Agent was not returning the install status of Remote Differential Compression. This has been fixed in 8.0.15.
  • In the SureSync Desktop, when copying and pasting a Schedule or Real-Time Monitor, the alert profile settings were not retained in the copy. This has been fixed in 8.0.15.

 

Download the new version here

SureSync v8.0.14 released

10 Mar 2017
SureSync v8.0.14 released
File Synchronisation

    • In a Schedule that executes multiple Jobs, it was possible for one Job to complete but not move onto the next step in the Schedule. This occurred when there were no new Change Journal events from the drive, which is unusual, except when accessing an external drive. This has been fixed in 8.0.14.
  • When using SQL Authentication for a SQL database, the correct credential was not always being used by the Scheduler service. This has been fixed in 8.0.14.
  • A System.Data.InvalidConstraintException: ForeignKeyConstraint error could occur that would cancel a Job. This has been fixed in 8.0.14.
Real-Time Monitors

  • A Real-Time Monitor could be cancelled with a "System.NullReferenceException: Object reference not set to an instance of an object” error caused by a bad RulePathsRow record in the database for a Job under the Monitor. This has been fixed in 8.0.14.
Status

  • Enterprise Status and Status Web has been enhanced to allow manually executed items to prompt for a comment line. This can be used for things such as authorisation codes. The comment is stored in the Job Started entry in the log viewer. To enable this support, you must click on a Group Folder and check the "prompt use for a code when manually starting jobs in this folder” option. This has been fixed in 8.0.14.
  • An option has been added to prompt for a comment line on the cancel of an item in Enterprise Status or Status Web. To enable this option, check "Prompt user for a code when manually cancelling jobs in the folder.” on the General tab of the Group Folder. This has been fixed in 8.0.14.
  • Enterprise Status and Status Web has been enhanced to allow manually executed items to prompt for a comment line. This can be used for things such as authorisation codes. The comment is stored in the Job Started entry in the log viewer. To enable this support, you must click on a Group Folder and check the "prompt use for a code when manually starting jobs in this folder” option. This has been fixed in 8.0.14.
  • Corrections were made to the status service related to the display of standalone Jobs in Enterprise Status and Status Web. This has been fixed in 8.0.14.
Status Web

  • In Status Web, changing the sort order or refreshing the page could result in some icons not loading. This has been fixed in 8.0.14.
User Interface

  • In the SureSync Desktop, a change made to the file size filter option would not enable the "Apply” button unless you clicked off to another tab and back or if you check/uncheck another option. This has been fixed in 8.0.14.


Download the new version here

SureSync v8.0.13 released

1 Feb 2017
SureSync v8.0.13 released File Locking
  • With file locking, if a folder was renamed multiple times before the rename was processed, a folder lock could remain. This could happen with a file rename as well. This has been fixed in 8.0.13.
File Synchronisation
  • Some foreign language character set encoding settings can allow two files to exist in the same directory which appear to be the same name but are different due to the encoding. In SQL, depending on encoding it is possible to encounter a duplicate key error because the two names are in fact the same in SQL. SureSync has been enhanced to produce a warning about the collating sequence error and the Job will no longer be canceled. The message will also report the file name. In most situations, one of the two files need to be renamed to resolve the issue. This has been fixed in 8.0.13.
  • UNC paths longer than 33 characters in the server name had the name truncated. This caused extra server records to be created each time the job was run. This has been fixed in 8.0.13.
Licensing
  • If a Job was configured using a local path on the SureSync machine and UNC paths which was executed with no Scheduler running, the program would request a Communications Agent license when it was not needed. This has been fixed in 8.0.13.
SyncLockStatus
  • Using the "Test Connection” button in the SyncLockStatus application could result in a connection being incorrectly dropped. This has been fixed in 8.0.13.
  • A "System.NullReferenceException: Object reference not set to an instance of an object” error could be produced in the SyncLockStatus tray application. This has been fixed in 8.0.13.
User Interface
  • When clicking cancel on the Outbound Connection wizard, a "System.NullReferenceException: Object reference not set to an instance of an object” message would be displayed. This has been fixed in 8.0.13.
  • On the Folder Attributes tab of a Rule, the "If Rule Applies Force On” and "If Rule Applies Force Off” checkboxes could not be checked. This has been fixed in 8.0.13.
  • Publishing Communications Agent configuration information via the "Update Agent Configuration and Restart Service” button would not always update configuration correctly. This could cause difficulty in configuring settings such as the announce used to perform auto-discovery in SyncLockStatus, changing a port number or using Outbound Connections. This has been fixed in 8.0.13.


Download the new version here

Suresync v8.0.12 Released

21 Dec 2016

December 21st 2016.

Software Pursuits published version 8.0.12 of the leading filesynchronisation product on December 21st 2016. This release has thefollowing fixes and enhancements to SureSync, SureSync EndPoint,Archivesync and SureSync SQL Protection. Download the latestversion here.

Communications Agent

  • When processing a delta copy, it was possible to receive a "value does not fall within the expected range” error when receiving an invalid value from Microsoft’s Remote Differential Compression engine. This has been fixed in 8.0.12.
  • In some instances, a delta copy could get attempted on a destination file that is too small to support deltas. This has been fixed in 8.0.12.
  • On Windows 2008 R2/Windows Vista and newer, the default certificate used for TLS encryption is now generated with SHA256. 2003/XP will continue to use SHA1 due to lack of support. This change will happen automatically the next time the Communications Agent refreshes the certificate or you can force the change by stopping the Communications Agent, deleting the SureSyncSSL certificate from the local computer’s personal certificate store and restarting the agent. This has been fixed in 8.0.12. 

File Locking

  • When running a Real-Time Monitor with file locking, it was possible to receive a "System.ArgumentException: An item with the same key has already been added” message in the Application Event Viewer. This has been fixed in 8.0.12.
  • When running a Real-Time Monitor with file locking with tracing enabled, it was possible to have the Real-Time Monitor canceled by system due to an bug in tracing when a connection was lost while a file was being processed with a delta copy. This has been fixed in 8.0.12.
  • In rare timing circumstances where users are opening the same file on multiple machines when a path drop is occurring, it was possible for a lock to not be released. This has been fixed in 8.0.12.
  • An "object reference not set to an instance of an object” message could be produced by SyncFiles when displaying all locks in the Detailed Status panel. This has been fixed in 8.0.12.
  • When running with File Locking, the internal lock list in memory could have unnecessary internal locks. This could have a negative performance impact. This has been fixed in 8.0.12.
  • If running File Locking on a root drive letter (for example E:), the driver could attempt to lock items such as \$Extend\$Quota which could cause "an internal application error has occurred. File locking support terminated due to a severe error communicating with the driver. System.ArgumentException” an item with the same key has already been added.” SureSync will now automatically exclude system folders like these. This has been fixed in 8.0.12.
  • With File Locking, it was possible for the Communications Agent to not release a lock when a Job requested it to. This would result in locks remaining when they shouldn’t. Enhancements have also been made to locking during renames to avoid abandoned locks. This has been fixed in 8.0.12.

File Synchronisation

  • When running a UNC path synchronisation involving a FAT file system, it was possible for the Job to scan many more files than existed in the directory structure. This has been fixed in 8.0.12.
  • In rare timing circumstances, database transactions may be attempted from multiple threads at once. This would produce a System.InvalidOperationException: Stack Empty error. This error could occur in the Scheduler or SyncFiles. This has been fixed in 8.0.12.
  • In rare situations, a deadlock could occur in SyncFiles related to accessing the SureSync database. This would stop the SyncFiles from processing additional files. This has been fixed in 8.0.12.
  • A "System.Data.DBConcurrencyException: Concurrency violation: the UpdateCommand affected 8 of the expected 1 records” error could occur in a Schedule or Monitor in some timing situations where there were unsaved changes to history associated with a folder delete. This has been fixed in 8.0.12.
  • If a path dropped 5 times during the enumeration of a folder, those events were being incorrectly categorised as critical errors which would result in the a Real-Time Monitor being canceled instead of continuing to recover the path. This has been fixed in 8.0.12.
  • When running a UNC path synchronisation involving a FAT file system, it was possible for the Job to scan many more files than existed in the directory structure. This has been fixed in 8.0.12.
  • If a Job/Schedule/Monitor started up and had many Advanced Open File Support (VSS) file copy requests pending, it was possible for SureSync to attempt to generate multiple VSS snapshots at once which could negatively impact performance. This has been fixed in 8.0.12.
  • Path loss and recovery messages were being counted against the 500 warning count that would lead to a Schedule or Monitor being canceled. This has been changed so environments with many path drops and recoveries don’t run the chance of having a monitor placed on hold due to too many warnings. This has been fixed in 8.0.12.