1. DONíT LET HIGH FUEL COSTS BURN UP YOUR PROFITS.
Driving paperwork back and forth to the customer site can send
profits up in smoke. Instead, have your technicians complete work orders
in the field, entering data instantly through their laptops or handheld
computers. This starts the seamless process of generating invoices
right away. You save on technician time and fuel costs while speeding up
the billing cycle.
2. SHARE INFORMATION TO WORK SMARTER.
Enter information once into a central database and instantly share it
with your sales, service and parts departments and contract
administrators. Thereby, you significantly reduce Ė or even eliminate Ė
repetitive functions to increase productivity.
3. BOOST WORKER PRODUCTIVITY.
Even small efficiency gains from improved dispatch and technician
productivity add up to big savings. When dispatchers have up-to-date
customer, contract and service information at their fingertips, this
allows them both to process calls faster and to ensure more efficient
scheduling of technicians.
4. DONíT LET BILLING SLIP.
Invoice every job promptly. The most reliable way to do this is
through automated billing. Old-fashioned manual approaches are
error-prone, leading to payment delays or even failure to invoice at
all. Itís easy to overlook an invoice, especially when the job is small.
Those small mistakes add up. When you generate invoices automatically,
your billing stays ahead of the game.
5. BOOST EFFICIENCY THROUGH MOBILE COMMUNICATIONS.
A business that fails to communicate with its field staff and clients
in real-time is at a serious competitive disadvantage. Nowadays, a
variety of mobile solutions allow for fast, accurate exchange of
information. Fewer misunderstandings. More time for your staff to get
things done. Watch your companyís productivity increase when you use
remote solutions to free up valuable human resources.
6. AUTOMATE YOUR PARTS INVENTORY.
Service technicians need ready access to the right parts to be
effective. But an overstocked warehouse can be money down the drain.
Automation software geared to service company needs enables you to
achieve that important balance between parts supply and demand. It will
reduce inventory loss and lower inventory carrying costs, adding up to
7. PLAN YOUR PREVENTATIVE MAINTENANCE WISELY.
Set up your PM schedules according to the contract terms and generate
the jobs automatically, when required. A good system also informs the
dispatcher taking a service call about any PM due, so it can be
scheduled at the same time. This will raise both efficiency and customer
satisfaction. Extra tip: Donít forget the non-contracted customers. Set
up all PMís in the system. Then call non-contract customers whenever a
PM is due to generate added business.
8. PAY ATTENTION TO EXISTING CUSTOMERS.
A customer in the hand is worth two in the bush. Itís always easier
to keep a customer you already have than find a new one. Service
software will help you to anticipate your customersí needs, improve
responsiveness and reduce callbacks, thus maintaining a solid customer
9. KNOW THE VALUE AND THE COST OF EACH CONTRACT.
In these challenging times, you canít afford to loose money on an
unprofitable service contract. Does each of your contracts actually
cover the cost of providing service? Analyze the profitability of each
individual contract to determine where the profits and losses are, so
you can respond accordingly.
10. KNOW YOUR TEAM
Do all your team members work as effectively as they could? Weak
performers can drag the company down. Service software will give you
valuable data about the productivity of each technician, including:
average times to complete service calls, average response times, parts
used, call-backs, and revenue generated per technician. Such information
helps you determine the strengths and weakness of your staff to
generate improvements and make needed changes.