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ABOUT OPEN SEAS
EFFICACITY We're Open Seas. A technology consulting firm founded on years of industry experience, strategic vision, and an obsessive commitment to customer service.

Open Seas are specialists in business systems from around the world. As a bridge between customers and suppliers, we aim to find the best technical solutions to meet your business needs. We have the ability to offer software that meets your exact requirements, we offer solutions to best fit your needs.
SIMPLICITY No call centres or telephone mazes. Just simple direct access to people who can actually help you. Our network of suppliers and resellers, backed up by our own team of experts and experience, will help to keep your systems up and running.

With 25 years experience, we ensure your software is valuable to your business
- helping improve performance, efficiency, quality, and of course profitability.
CONTACT US
  • Open Seas (UK) Ltd The Old School House, The Causeway, East Hanney Oxfordshire OX12 0JN United Kingdom
  • +44 (0)1235 537391 or USA (650) 900 4607
  • +44 (0)1235 535168
  • info@openseas.co.uk or support@openseas.co.uk

Miracle Service - Industries Served

Miracle Service is used by over 5000 users daily across the globe in 45 different countries in a wide variety of industries. Some of them are illustrated below. No matter what industry you serve, if your aim is to organise technicians to deliver exceptional service to your customers whilst making a profit then Miracle Service is the tool to help you achieve effective service efficiently.


Office Equipment Industry

As an office equipment dealership, you're facing stiff competition in a highly demanding market.

You need to increase your overall profitability.  Miracle Service does that for you — helping you work smarter, cut costs, boost sales, retain customers and gain higher profits. Our service software helps.

Your MPS Future: Most equipment and copier service management dealerships today are enhancing their business with Managed Print Services. A successful MPS strategy requires the support of a strong dealer management system. Miracle Service has responded with MPS enhancements — from sales pipeline management through to order, contract management and renewals.

Manage More Meter Contracts:Service and Meter Contracts are a key component of a dealer's business, and with Miracle Service you can manage them with ease.  Dispatchers and technicians can quickly verify customer entitlements, eliminating the costs of providing parts and services not covered under contract. Automated period billings, meter billings and contract expirations/renewals are quickly accessible, and management can be certain that service level agreements (SLAs) are planned for and met.

Integration with Print Management Solutions:Miracle Service integrates with leading print management solutions to seamlessly upload meter reads  into the Miracle Service database, including: Print Audit™, PrintFleet™, Print Tracker™, FMAudit™ and more.

Equipment Service History:Keeping track of your customers’ equipment details and service history is essential. Miracle Service provides you with instant up-to-date client, equipment and service history information, plus quick and efficient service technician scheduling.

Inventory Management:With complete inventory management for equipment sales & service companies, Miracle Service lets you easily track either serialised or non-serialised parts in your warehouse or on trucks, track usage trends, monitor supplies for optimal levels and ensure proper billing for every part used.

Miracle Service manages the complete sales and copier service management lifecycle, from lead generation and quotation, to service and billing, through repurchase. If you deliver great service to your customers today, with Miracle Service it can be even better: proactive, personalised and exceeding expectations.

Printing Systems

For companies that install, repair and maintain printing equipment, Miracle Service has all the features needed to help your business be more informed, more productive, and more profitable.

With Miracle Service you will gain capabilities that improve every aspect of your business — from getting technicians to the right place with the right parts on time, to managing contracts, inventory, billing and follow up.

Your MPS Future: Most companies that sell and service printing equipment are enhancing their business with Managed Print Services. A successful MPS strategy requires the support of a strong enterprise management system. Miracle Service has responded with MPS enhancements – from sales pipeline management through to order, contract management and renewals.

Equipment Service History: Keeping track of your customers’ equipment details and service history is essential. Miracle Service provides you with instant up-to-date client, equipment and service history information, plus quick and efficient service technician scheduling.

Service Contracts: Service contracts are a key component of a service business, and with Miracle Service you can manage them with ease. Dispatchers and technicians can quickly verify customer entitlements, eliminating the costs of providing parts and services not covered under contract. Automated period billings and contract expirations and renewals are quickly accessible and management can be certain that service level agreements (SLAs) are planned for and met.

Inventory Management: With complete inventory management for equipment sales & service companies, Miracle Service lets you easily track either serialised or non-serialised parts in your warehouse or on trucks, track usage trends, monitor supply for optimal levels and ensure proper billing for every part used.

Miracle Service manages the complete sales and service lifecycle, from lead generation and quotation, to service and billing, through repurchase. If you deliver great service to your customers today, with Miracle Service it can be even better: proactive, personalised and exceeding expectations.

Medical Industry

For companies that service and maintain medical equipment, you work in a complex, highly regulated industry where quality and efficiency come first.

Miracle Service has all the features needed to help your business increase its competitive advantage, top line revenue and bottom line profitability, while helping you track and maintain critical records used to meet regulatory compliance. You’ll gain an advantage in the medical equipment maintenance industry that improves every aspect of your business — from getting technicians to the right place with the right parts on time, to managing contracts, inventory, billing and follow up.

Equipment Service History: Keeping track of your customers’ equipment details and service history is essential. Miracle Service provides you with instant up-to-date client, medical equipment management and service history information, plus quick and efficient service technician scheduling.

Service Contracts: Service contracts are a key component of medical service businesses, and with Miracle Service you can manage them with ease. Dispatchers and technicians can quickly verify customer entitlements, eliminating the costs of providing parts and services not covered under contract. Automated period billings and contract expirations and renewals are quickly accessible, and management can be certain that service level agreements (SLAs) are planned for and met.

Inventory Management: With complete inventory management for medical equipment system sales & service companies, Miracle Service lets you easily track either serialised or non-serialised parts in your warehouse or on trucks, track usage trends, monitor supply for optimal levels and ensure proper billing for every part used.

eForms Certificate Retrieval System: When performing on-site inspections, technicians record the data on their tablets or laptops directly into your centralized database using the Mobile Field Technician Console.  Electronic Adobe forms and certificates can then be created, signed and saved quickly and easily with just the click of a button!

Miracle Service manages the complete medical equipment maintenance lifecycle, from lead generation and quotation, to service and billing, through repurchase. If you deliver great service to your customers today, with Miracle Service it can be even better: proactive, personalised and exceeding expectations.

Scale Industry

For companies that service and maintain weigh and measurement equipment, you work in a highly regulated industry where reliability and efficiency come first.

Miracle Service has all the features needed to help your business increase its competitive advantage, top-line revenue and bottom-line profitability, while helping you track and maintain critical records used to meet regulatory compliance.  You’ll gain capabilities that improve every aspect of your business —  from getting technicians to the right place with the right parts on time, to managing contracts, inventory, billing and follow up.

Certificate Management & Retrieval System: When performing on-site calibrations or inspections, technicians record the data on their tablets or laptops directly into your centralised database using the Mobile Field Technician Console.  Electronic Adobe forms and certificates can then be created, signed and saved quickly and easily with just the click of a button!

Equipment Service History:Keeping track of your customers’ equipment details and service history is essential. Miracle Service provides you with instant up-to-date client, equipment and service history information, plus quick and efficient service technician scheduling.

Service Contracts:Service contracts are a key component of many service businesses, and with Miracle Service you can manage them with ease.  Dispatchers and technicians can quickly verify customer entitlements, eliminating the costs of providing parts and services not covered under contract. Automated period billings and contract expirations and renewals are quickly accessible, and management can be certain that service level agreements (SLAs) are planned for and met.

Inventory Management:With complete inventory management for equipment sales & service companies, Miracle Service lets you easily track either serialised or non-serialised parts in your warehouse or on trucks, track usage trends, monitor supply for optimal levels and ensure proper billing for every part used.

Miracle Service manages the complete sales and service lifecycle, from lead generation and quotation, to service and billing, through repurchase. If you deliver great service to your customers today, with Miracle Service it can be even better: proactive, personalised and exceeding expectations.

Fire Protection Industry

Fire inspection and fire protection software is a boon to companies that install, repair and maintain fire suppression systems, Miracle Service has the features and capabilities to significantly streamline your operations.

Better manage your inspections and customer equipment deficiencies to ensure you are not losing revenue opportunities.  Get better control over your inspection documentation and have it available to prove inspection compliance at the touch of a button!  You’ll gain capabilities that improve every aspect of your business — including contract administration, inventory control, invoicing and profitability.

Equipment Service History:Keeping track of your customers’ equipment details and service history is essential. Miracle Service provides you with instant up-to-date client, equipment and service history information, plus quick and efficient service technician scheduling. The benefits of fire alarm inspection software are tangible

eForms Certificate Retrieval System:When performing on-site inspections, technicians record the data on their tablets or laptops directly into your centralised database using the Mobile Field Technician Console. Electronic Adobe forms and certificates can then be created, signed and saved quickly and easily with just the click of a button! 

Service Contracts:Service contracts are a key component of many businesses, and with Miracle Service you can manage them with ease. Dispatchers and fire protection technicians can quickly verify customer entitlements, eliminating the costs of providing parts and services not covered under contract. Automated period billings and contract expirations and renewals are quickly accessible, and management can be certain that inspections are planned for and met.

Inventory Management:With complete inventory management for equipment sales & service companies, Miracle Service lets you easily track either serialised or non-serialised parts in your warehouse or on trucks, track usage trends, monitor supply for optimal levels and ensure proper billing for every part used.

Miracle Service manages the complete sales and service lifecycle, from lead generation and quotation, to service and billing, through repurchase. If you deliver great service to your customers today, with Miracle Service it can be even better: proactive, personalized and exceeding expectations.

Equipment Sales & Service

Equipment maintenance software improves the way that companies install, repair and maintain equipment, Miracle Service has all the equipment tracking software features needed to help your business be more informed, more productive, and more profitable.

You’ll gain capabilities that improve every aspect of your business — from getting technicians to the right place with the right parts on time, to managing contracts, inventory, billing and follow up.

Equipment Service History:Keeping track of your customers’ equipment details and service history is essential. Miracle Service provides you with instant up-to-date client, equipment and service history information, plus quick and efficient service technician scheduling through our equipment service software.

Service Contracts:Service contracts are a key component of many equipment service businesses, and with Miracle Service you can manage them with ease.  Dispatchers and technicians can quickly verify customer entitlements, eliminating the costs of providing parts and services not covered under contract. Automated period billings and contract expirations and renewals are quickly accessible, and management can be certain that service level agreements (SLAs) are planned for and met.

Inventory Management:With complete inventory management for equipment sales & service companies, Miracle Service lets you easily track either serialised or non-serialised parts in your warehouse or on trucks, track usage trends, monitor supply for optimal levels and ensure proper billing for every part used.

Miracle Service manages the complete equipment service and maintenance lifecycle, from lead generation and quotation, to service and billing, through repurchase. If you deliver great service to your customers today, with Miracle Service it can be even better: proactive, personalised and exceeding expectations.

Telecommunications Industry

For companies that install, repair and maintain telecommunications equipment, Miracle Service has all the features needed to help your business be more informed, more productive, and more profitable.

You’ll gain capabilities that improve every aspect of your business — from getting technicians to the right place with the right parts on time, to managing contracts, inventory, billing and follow up.

Equipment Service History:Keeping track of your customers’ equipment details and service history is essential. Miracle Service provides you with instant up-to-date client, equipment and service history information, plus quick and efficient service technician scheduling.

Service Contracts:Service contracts are a key component of your service business, and with Miracle Service you can manage them with ease. Dispatchers and technicians can quickly verify customer entitlements, eliminating the costs of providing parts and services not covered under contract. Automated period billings and contract expirations and renewals are quickly accessible, and management can be certain that service level agreements (SLAs) are planned for and met.

Inventory Management:With complete inventory management for equipment sales & service companies, Miracle Service lets you easily track either serialised or non-serialised parts in your warehouse or on trucks, track usage trends, monitor supply for optimal levels and ensure proper billing for every part used.

Miracle Service manages the complete sales and service lifecycle, from lead generation and quotation, to service and billing, through repurchase. If you deliver great service to your customers today, with Miracle Service it can be even better: proactive, personalised and exceeding expectations.

Restaurant Equipment Industry

For companies that repair and maintain restaurant and commercial kitchen equipment, Miracle Service has the features to simplify the management of your Preventative Maintenance and daily service calls.

Keeping you customers' equipment operational is critical and tracking your daily service calls to completion will help you exceed your customers' expectations.

With Miracle Service you’ll gain capabilities that improve every aspect of your business — from getting technicians to the right place with the right parts on time, to managing contracts, inventory, billing and follow up. When priorities change, the drag-and-drop visual scheduler makes managing those changes simple and straight forward.

Miracle Service manages the complete sales and service lifecycle, from lead generation and quotation, to service and billing, through repurchase. If you deliver great service to your customers today, with Miracle Service it can be even better: proactive, personalised and exceeding expectations.

Equipment Service History:Keeping track of your customers’ equipment details and service history is essential. Miracle Service provides you with instant up-to-date client, equipment and service history information, plus quick and efficient service technician scheduling.

Service Contracts: Service contracts are a key component of many service businesses, and with Miracle Service you can manage them with ease. Dispatchers and technicians can quickly verify customer entitlements, eliminating the costs of providing parts and services not covered under contract. Automated period billings and contract expirations and renewals are quickly accessible, and management can be certain that service level agreements (SLAs) are planned for and met.

Inventory Management: With complete inventory management for equipment sales & service companies, Miracle Service lets you easily track either serialised or non-serialised parts in your warehouse or on trucks, track usage trends, monitor supply for optimal levels and ensure proper billing for every part used.

ATMs & Banking Equipment

For companies that maintain ATMs and Banking Machines, keeping them operational is critical for revenue generation. ATM management software will make managing your installed machines more efficient.

 Miracle Service will show you the profitability of each of your installed machines and pinpoint the high cost units that are impacting your company's profits. By tracking daily service calls through completion, it drives the reliability analysis of each machine giving you critical profitability information. With Miracle Service you’ll gain capabilities that improve every aspect of your business — from getting technicians to the right place with the right parts on time, to managing contracts, inventory, billing and follow up. When priorities change, the drag-and-drop visual scheduler makes managing those changes simple and straight forward. Our ATM management software is a boon to your business.

Equipment Service History:Keeping track of your customers’ equipment details and service history is essential. Miracle Service provides you with instant up-to-date client, equipment and service history information, plus quick and efficient service technician scheduling. Centralized ATM management software keeps track of the details.

Service Contracts:Service contracts are a key component of your service business, and with Miracle Service you can manage them with ease. Dispatchers and technicians can quickly verify customer entitlements, eliminating the costs of providing parts and services not covered under contract. Automated period billings and contract expirations and renewals are quickly accessible, and management can be certain that service level agreements (SLAs) are planned for and met.

Inventory Management:With complete inventory management for equipment sales & service companies, Miracle Service lets you easily track either serialised or non-serialised parts in your warehouse or on trucks, track usage trends, monitor supply for optimal levels and ensure proper billing for every part used.

Miracle Service manages the complete sales and service lifecycle, from lead generation and quotation, to service and billing, through repurchase. If you deliver great service to your customers today, with Miracle Service it can be even better: proactive, personalized and exceeding expectations.

Security Protection

For companies that install, repair and maintain security protection systems, Miracle Service has the features to improve your ability to better manage the maintenance on access control, CCTV and alarm panel systems.

 Improve your installation profitability tracking using our Project Work Order which provides progress payment capabilities. Generate business opportunities by tracking when alarm panel batteries and other supplies need replacement using our Preventative Maintenance module.

You’ll gain capabilities that improve every aspect of your business — from getting technicians to the right place with the right parts on time, to managing contracts, inventory, billing and follow up. When priorities change, the drag-and-drop visual scheduler makes managing those changes simple and straight forward.

Service Contracts:Service contracts are a key component of many service businesses, and with Miracle Service you can manage them with ease. Dispatchers and technicians can quickly verify customer entitlements, eliminating the costs of providing parts and services not covered under contract. Automated period billings and contract expirations and renewals are quickly accessible, and management can be certain that service level agreements (SLAs) are planned for and met.

eForms Certificate Retrieval System:When performing on-site inspections, technicians record the data on their tablets or laptops directly into your centralised database using the Mobile Field Technician Console.  Electronic Adobe forms and certificates can then be created, signed and saved quickly and easily with just the click of a button!

Inventory Management:With complete inventory management for equipment sales & service companies, Miracle Service lets you easily track either serialised or non-serialised parts in your warehouse or on trucks, track usage trends, monitor supply for optimal levels and ensure proper billing for every part used.

Miracle Service manages the complete sales and service life-cycle, from lead generation and quotation, to service and billing, through repurchase. If you deliver great service to your customers today, with Miracle Service it can be even better: proactive, personalised and exceeding expectations.


Acknowledgements and Copyrights

Open Seas (UK) Ltd has been providing local sales and support services to our Miracle Service users in the UK and Europe since 1998. This site is owned and managed by Open Seas (UK) Ltd with Miracle Service content recreated with the express authorisation of Nexent Inc. Open Seas are an official Miracle Service  partner for the UK and Ireland.