Enterprise IT Solutions
IT is a science, service is an art
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ABOUT OPEN SEAS
EFFICACITY We're Open Seas. A technology consulting firm founded on years of industry experience, strategic vision, and an obsessive commitment to customer service.

Open Seas are specialists in business systems from around the world. As a bridge between customers and suppliers, we aim to find the best technical solutions to meet your business needs. We have the ability to offer software that meets your exact requirements, we offer solutions to best fit your needs.
SIMPLICITY No call centres or telephone mazes. Just simple direct access to people who can actually help you. Our network of suppliers and resellers, backed up by our own team of experts and experience, will help to keep your systems up and running.

With 25 years experience, we ensure your software is valuable to your business
- helping improve performance, efficiency, quality, and of course profitability.
CONTACT US
  • Open Seas (UK) Ltd The Old School House, The Causeway, East Hanney Oxfordshire OX12 0JN United Kingdom
  • +44 (0)1235 537391 or USA (650) 900 4607
  • +44 (0)1235 535168
  • info@openseas.co.uk or support@openseas.co.uk

Service Management

Service Management Software is software designed specifically to manage a service operation whether that is a service department within a larger organisation or a specialist service company.

The demands on a service operation are unique and often misunderstood by those who’ve never worked in ‘service’. The work load is a mix of the unpredictable breakdown work balanced with the administration of contractual planned maintenance work. Frequently there can be both helpdesk and workshop elements of the service operation to manage with staff possibly working in more than one area as well. Apart from balancing technician resources there’s stock control, contract administration and accurate billing to be done based on what is and is not included in a customer contract. Overriding all this you must ensure the service operation is profitable which can be a challenge when your aim is to provide a first class customer service.

The Miracle Service Software from Nexent Innovations is a fully featured service management software product designed from the outset to help you organise and manage an effective, efficient and profitable service operation. Here are some of the key areas of service Miracle covers and some of the many service industries it is used in.

Service Scheduling

The fastest way to take a service call!

Our Technician Scheduling software ensures your technicians are in the right place, at the right time, with the right parts.

Mobile Field Service

Improve efficiency, productivity, and response time!

Allow technicians to access and update service information via their mobile device, tablet or laptop.

Accounting Integration

No need to switch programs and retrain staff!

Miracle Service software integrates seamlessly with 20 standard accounting packages including QuickBooks®.

Management Reporting

Improve decision-making!

Quickly generate valuable technician, customer, equipment, and service contract reports. Over 130 standard reports provided!

Service Contracts

Eliminate wasted time and boost efficiency.

Efficient and easy to use contract management with automatic month-end invoicing to your customers.

Inventory Management

Document Management

Customer Self-Service Portal

and MORE!

Using Service Management Software can increase your revenues by 13% and profitability by 17%

More....

Industries Served

Helping field service companies improve their productivity and boost their bottom-line. We are the field service management software of choice for thousands of service providers.

Office Equipment & Printing

Scale Equipment

Security Protection

Fire Protection

Medical Equipment

Telecommunications

Restaurant Equipment

Banking Equipment

Printing Systems


Acknowledgements and Copyrights

Open Seas (UK) Ltd has been providing local sales and support services to our Miracle Service users in the UK and Europe since 1998. This site is owned and managed by Open Seas (UK) Ltd with Miracle Service content recreated with the express authorisation of Nexent Inc. Open Seas are an official Miracle Service  partner for the UK and Ireland.