SureSync Software - SureSync Support
Below you'll find multiple resources to help you get better
acquainted with SureSync and assist you when you need additional
information or run into problems.
SPI Knowledge Base
Click on the Knowledge Base button below to search for topics
related to SureSync.
Additional Topics & Resources from Software Pursuits
Contacting Support Team for SureSync Assistance
Click on the "Contact Support Team" button below to submit an
email to request technical support.
Telephone support is provided free of charge with:
- An Upgrade & SupportPlan,
- During the 30 day trial period,
- And during the free 30 day support period from the date of
purchase.
Telephone support not covered by the terms above will be
billable. Telephone support is charged at GB£120 for a server
license and GB£20 for a workstation license, per incident. Please
have your customer number and credit card available when you
call.
Please note: The incident fee will be waived if it is
determined by Software Pursuits that the incident is a result of a
programming error in the SureSync software.
To reach Open Seas technical support by phone, please call +44
(0)1235 537391 between 9:00AM and 5:00PM UK time Monday through
Friday excluding UK public holidays.
You may reach Software Pursuits technical support by phone on +1
650-372-0900 between 8:00AM and 5:00PM PST Monday through Friday
excluding US public holidays.