Miracle Service - Technician Wireless Access
Windows Mobile® and Blackberry® Technician
Portal
Field Service technicians can use the browser on their
Windows Mobile® and Blackberry®
devices to view customer information, see equipment service
history, update jobs as well as order parts in the field. This
greatly improves the ability to issue new jobs to your technicians
without them coming into the office to pick-up the paperwork. It
also frees up the office staff from entering the data and enables
them to keep track of the field activity based on the real-time
updates from the wireless devices.
Technicians can directly:
- View customer information
- View task ticket information and service history
- Update task tickets directly
- Order parts and materials
Improve field service efficiency:
- Real-time remote data entry
- Reduced confusion over written forms
- Faster time to invoicing for services provided
- Keep track of all the services and parts you provide
- Better decisions with real-time information
In-house technicians and subcontractors can benefit from this
capability as it reduces their need to go to the office to collect
their paperwork. Technicians can also save time by ordering parts
remotely so they are ready and available when they do come into the
office.
Keeping your technicians out of the office and on the road
ensures you have the most efficient service operation as
possible.