Miracle Service - Task & Technician Management
Intelligent Service Call Management
Take a service call in seconds! Service call takers have
immediate access to up-to-date customer contact and equipment
information, service notifications (complete with visual alerts) as
well as suggested parts to optimize the service call. This
decreases call-taking times and costs, improves the customer
experience and reduces the risk of call backs.
Automatically default technicians based on customer, equipment,
contract or region. Assign emergency calls to technicians with the
parts required to perform the service in their vehicles.
Intelligently sort and schedule calls by service call priority.
Manage the work schedule with drag-and-drop ease. See all your
technicians' schedules in daily, weekly or monthly view for a
complete picture of upcoming jobs. Just drag jobs from one
technician to another to reassign them, or drag items to change the
scheduled time or duration of work.
Add the option to allow your customers to open and view service
calls directly on the web (Customer Web Portal) and remote
access for your technicians (via the Wireless PDA Portal or Technician Web Portal) and you
have one the most comprehensive, cost effective and easy to use
Service Management Systems available anywhere in the market.
Key Features
- Take a Quick Call in seconds: Customer
equipment and service contract information appears
automatically.
- Warning Lights inform users of Preventive
Maintenance due, warranty, call back, problem alerts and more.
- Dispatching one or more technicians to a
service task takes just seconds. Check to see who has time to do
the job, and verify their schedules.
- Drag and Drop Visual Scheduler makes managing
your service team and entire schedule faster, easier and more
effective.
- Print the service task ticket, fax it, e-mail
it, send it to a Blackberry® or Windows Mobile® PDA, page the
technician(s) or send to the customer.
- Expected target date/time is automatically
calculated based on customer or contract priority.
- Flexible job management allows you to create
the service task on equipment, schedule equipment installations,
track in-house work orders, automate equipment drop-offs, or just
track the helpdesk call.
- Labour or travel charges are displayed
automatically, eliminating time and errors.
- Mapping - see routing, directions, customers'
locations, open jobs & assigned technicians (optional feature)
more details.
- See service history details by customer,
equipment and contract information. Displays:
- Call date and
time
- Work completed date and
time
- Caller and previous
call history
- Service request
description
- Service call
notes
- Parts used with
cost/sell price
- Parts included in
contract during call
- Response time to
call
- PM's performed and
dates
- Callback or problem
alert status