Miracle Service - Customer Web Access
Customer Web Portal
Your customers can open service calls, order parts, view jobs,
enter meter readings, review invoices and access these services
anytime through the web - all without needing to wait for an
available person to take the call.
This speeds the information flow saving you time and providing
your customers with a higher level of service. All this is done
through an easy-to-use web interface that can be personalised with
your company's logo and branding to match your business
image.
Customers can directly:
- Create New Service Requests
- Order Parts and Materials
- View Outstanding Service Ticket information
- Review Sales Orders
- Update Meter Readings
Automate your Meter Readings:
For metered contracts for copiers, medical equipment or others
with cycle meters, the Customer Web Portal can help automate your
meter readings. You can set-up the e-mail scheduler to send regular
e-mail reminders to your customer when their meter readings are
due. Once the meter readings are entered the reminder messages are
no longer sent to your customer.
You have the ability to configure when to start sending the
reminder e-mail messages. How often to send them, and how many
repeat messages should be sent to your customer.
This power feature will save you countless hours of
administrative time and money making the Customer Portal a valuable
enhancement to Miracle Service.