Miracle Service - Customer Relationship Management
Managing your sales pipeline is hard work.
We Just Made it Easy.
We want your salespeople to be successful and
to concentrate on what they do best - selling. Miracle Service CRM
gives them the tools they need to optimise their prospect pipeline
and drive more sales. And because it is web based, they have
real-time access and can stay connected no matter where they
are.
Best of all, it's integrated to your Miracle Service program so
you can share customer information between your sales, marketing,
service and management groups. Reduce the time and costs spent on
re-entering data, and free up valuable time to be spent on more
productive tasks.
Your customer and prospect database is one of your most valuable
assets. Keeping it under control at your company location gives you
the power to manage your people and processes more effectively and
ultimately close more deals.
Key Features
- Manage Leads: Never drop or loose another lead
again. Keep track of purchase history, preferences, key personal
and business information and any other information that will help
you build stronger relationships and identify future sales
opportunities. Manage each lead through the sales cycle to increase
customer satisfaction and close more sales.
- Account Management: No more miscommunication
between departments! Seamlessly pass information between sales,
service, parts and accounting. Eliminate communication errors which
are costly to your business and your reputation.
- Reporting: With customisable views,
salespeople, sales managers and executives have instant access to
the reports and real-time information they need to be effective.
Customize the reports to your specifications and export to PDF,
Microsoft Word® and Excel®.
- Quotes and Sales Orders: Accessing both retail
and special customer pricing, salespeople can easily create quotes
and orders directly in the Miracle Service database.
- Forecasting: The forecasting ability gives
your salespeople and management a clear view of the sales pipeline
and automatically forecasts sales to help you better plan your
business and service requirements.
- Follow-up: Schedule follow-ups, meeting and
next steps directly into Microsoft Outlook or other
calendar.
- Templates: Set-up your own templates for
letters, faxes, envelopes, quotes and more!
- Personalised Access: Miracle Service CRM can
be easily set-up to determine the information access level by each
individual user.
Miracle Service CRM requires an IIS (version 6 or later) web
server installed on the same computer as your Miracle Service
database