Industries Serviced - Telecommunications
Telecommunications Equipment Industry
For companies that install, repair and maintain
telecommunications equipment, Miracle Service has all the
features needed to help your business be more informed, more
productive, and more profitable. You'll gain capabilities that
improve every aspect of your business - from getting technicians to
the right place with the right parts on time, to managing
contracts, inventory, billing and follow up. See a list of the
favorite Miracle Service features for Telecommunications companies
below.
Equipment Service History: We know
that keeping track of your customers' equipment details and service
history is essential. Miracle Service gives you instant up-to-date
client, equipment and service history information at your
fingertips, plus quick and efficient service technician
scheduling.
Service Contracts: Service
Contracts are a key component of your service business, and with
Miracle Service you can manage them with ease. Dispatchers and
technicians can quickly verify customer entitlements, eliminating
the costs of providing parts and services not covered under
contract. Automated period billings and contract expirations and
renewals are at your fingertips, and management can be certain that
Service Level Agreements (SLAs) are planned for and met. You won't
know how you managed before!
Inventory Management: With
complete inventory management for equipment sales &
service companies, Miracle Service lets you easily track either
serialised or non-serialised parts in your warehouse or on trucks,
track usage trends, monitor supply for optimal levels and ensure
proper billing for every part used.
Miracle Service manages the complete sales and
service lifecycle, from lead generation and
quotation, to service and billing, through repurchase. If you
deliver great service to your customers today, with Miracle Service
it can be even better: proactive, personalised and exceeding
expectations.
Miracle Service is packaged modularly so you only pay for the
components you need for your business. Here are some of the
popular features our other Telecommunications Industry customers
have selected:
Standard features
- Service Call Management
- Visual 'drag & drop' Technician Scheduling
- Inventory, Parts Management & Stock Control
- Service Contract Administration
- Sales Order Processing & Sales Invoicing
- Purchase Order Management
- Technician SMS / Text Messaging
- Management Reporting
Preferred Optional Features
SEE ALL
AVAILABLE FEATURES