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IT is a science, service is an art
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ABOUT OPEN SEAS
EFFICACITY We're Open Seas. A technology consulting firm founded on years of industry experience, strategic vision, and an obsessive commitment to customer service.

Open Seas are specialists in business systems from around the world. As a bridge between customers and suppliers, we aim to find the best technical solutions to meet your business needs. We have the ability to offer software that meets your exact requirements, we offer solutions to best fit your needs.
SIMPLICITY No call centres or telephone mazes. Just simple direct access to people who can actually help you. Our network of suppliers and resellers, backed up by our own team of experts and experience, will help to keep your systems up and running.

With 25 years experience, we ensure your software is valuable to your business
- helping improve performance, efficiency, quality, and of course profitability.
CONTACT US
  • Open Seas (UK) Ltd The Old School House, The Causeway, East Hanney Oxfordshire OX12 0JN United Kingdom
  • +44 (0)1235 537391 or USA (650) 900 4607
  • +44 (0)1235 535168
  • info@openseas.co.uk or support@openseas.co.uk

Miracle Service - Product Features

Miracle Service software is modular so you only pay for what you need.

Start with the features you require today and easily add extra modules, features & user licenses as your organisation grows. The core Miracle Service license includes the essential features required to run a service operation as well as a single user license.

Service Management Essentials in the core Miracle Service Software

As a service business, you have many important tasks. Optimise them all within a single service management software platform. The following is a list of features that come standard with your Miracle Service software.

Billing & Invoice Management

Easily create sales orders and invoices with automatically generated customer, quantity or special pricing.

No matter the type of contract (maintenance or time and material) Miracle Service ensures all open invoices are tracked and month-end invoices are automatically sent to your customers.

Benefits

Save time creating sales orders and invoices

Never miss an invoice date

Never lose service call invoices that may get lost between service calls and invoicing

Improve administrative efficiency

Service Contract Management

Efficient and simple contract management ensures renewals, updates, and cancellations are properly maintained.

Miracle Service monitors all contracts for you so renewals, updates and cancellations are properly maintained. This automatic organisation process keeps your contracts up to date and eliminates lost revenues.

Benefits

Automatic organisation eliminates lost revenues

See complete financial terms and conditions of each contract

See each item under contract including service history, billing information, renewals, items included, labor, travel and more

In one click generate profitability analysis for each item, or an entire service

Multiple items under contract can be consolidated into one invoice to simplify the billing process for both you and the customer

Technician Scheduling

Ensure your technicians are in the right place, at the right time, with the right parts.

Having immediate access to up-to-date customer contact and equipment information, service notifications, as well as suggested parts will improve your customer experience, reduce callbacks and optimise your service call process.

Inventory Management

Optimise your parts inventory and make sure you have the right part for each job on hand.

Service technicians need ready access to the right parts to be effective. But an overstocked warehouse can become a strain on your financial resources. A balance between parts supply and demand is key – a balance easily achieved through Miracle Service.


Benefits

Book a service call in seconds, increasing efficiency

Improves the customer experience

Reduces risk of callbacks

Benefits

Improve first call success rates by having the right inventory on hand

Accurately monitor parts usage

Reduce overhead costs

Preventative Maintenance

Automate with field service software and keep track of which equipment in your service base is due for preventative maintenance.

Your dispatcher will be able to access what preventative maintenance is due, and whether it’s covered by a contract, so it can be scheduled at the same time as a service call, increasing efficiency and customer satisfaction.

Benefits

Increases efficiency by providing automated, up to date maintenance information

Increases customer satisfaction and maintains a positive customer relationship

Management Reporting

Quickly generate valuable technician, customer, equipment and service contract profitability analysis.

Comes with over 130 standard reports to give you the information you need – even send to Microsoft® Excel or Word.

Benefits

Quickly generate valuable technician, customer, equipment and service contract profitability analysis

Scrutinise your entire operation – profitability, performance & productivity

Export data to Microsoft Word® or Excel®

Improve decision making with clear and comprehensive status reports

Document Manager

The solution for managing, finding, and tracking electronic documents.

In today’s information-intensive environment, Document Manager provides you with the convenience of storing electronic files and images directly within Miracle Service.

Benefits

Works with your current business processes without compromising the integrity of any existing electronic Document Management.

Attach files to service tickets, contracts, equipment, customers and sales orders.

Great for deficiency reports, equipment images, damaged equipment photos, calibration reports or virtually any type of document you choose.

Miracle Service Optional Add-Ons

Accounting Exporter Modules

Don't switch your accounting program! Miracle Service exports to many standard accounting packages so there is no need to switch programs and retrain staff.

Invoices, purchase orders, customer lists, inventory and more are sent from Miracle Service directly to your accounting program.

Office Equipment - Meter Module

Automatically collects meter readings and seamlessly enters that data directly into Miracle Service, without you ever having to touch a button.

Complete meter contract and billing management; it handles an unlimited number of meters and levels of charges (cost per print) on the equipment.

Sales Team CRM Licenses

This web-based sales force automation tool lets you manage your sales cycle to optimise your prospect pipeline and generate more sales.

Fully integrated, it ensures your business is operating with the same customer and service data, taking you from lead to quote, sale, service, and repurchase.

Mobile Field Technician Console

Let your technicians log in to Miracle Service, no matter where they are. Using their laptops or Windows Mobile, BlackBerry, iPhone or Android devices they can view equipment service history, access their job list, update task tickets, and print work order tickets.

Yield Tracker

Yield Tracker gives you an automated way of tracking the supplies provided to your customers under contract. Either track supply usage based on the clicks on a machine or based on the total items shipped under the contract.

Certificate Management & Retrieval

Perfect for businesses that perform on-site calibrations or inspections. This add-on generates customised electronic calibration certificates, inspection forms or other customised types of required forms from Adobe templates.

(Works with the Miracle Service Field Technician Console for laptop and tablets).

Report Designer

Personalise customer-facing documents and create new reports.

Modify and create invoices, sales orders, service billing invoices, period billing invoices, purchase orders, service task tickets and custom reports.

Customer Self-Service Portal

Allow customers to open service calls, order parts, view jobs, enter meter readings, and more online.

Event Manager

With the Event Manager you can automate your incident notification and escalation procedures, increasing response time to critical incidents and improving customer satisfaction.


Acknowledgements and Copyrights

Open Seas (UK) Ltd has been providing local sales and support services to our Miracle Service users in the UK and Europe since 1998. This site is owned and managed by Open Seas (UK) Ltd with Miracle Service content recreated with the express authorisation of Nexent Inc. Open Seas are an official Miracle Service  partner for the UK and Ireland.